Refund policy

Cancellation & Refund Policy

At Trinket Joy, we value our customers and aim to provide a smooth shopping experience. Our cancellation and return policies are designed to be fair and transparent.

Order Cancellation

• Cancellations will be considered only if the request is made immediately after placing the order.

• Cancellation requests may not be accepted if the order has already been processed or shipped.

Damaged or Defective Products

• If you receive a damaged or defective product, please notify our Customer Service team on the same day of delivery.

• Once reported, the product will be inspected by our team or vendor before approving a replacement or refund.

• If the product does not match the description on the website or is not as per your expectations, please contact our Customer Service team within the same day of delivery. Our team will review and take an appropriate decision.

Refund Process

• If a refund is approved by Trinket Joy, it will be processed within 6–8 business days to the original payment method.